Hello Laurent,
We regret for the inconvenience caused to you. Could you please let us know which version of AVG are you using?
I have repaired the installation and the program still freezes when I click on "Browse".
When I click "browse" while creating an exeption, the program freezes. Opening task manager and ending the user interface does not work. I have to restart my PC to get rid if the windows. How do I fix this?
I have repaired the installation and the program still freezes when I click on "Browse".
Hello and thank you for the quick response, I am using build 16.81.7640.
Hello Laurent,
We regret for the inconvenience caused to you. Could you please let us know which version of AVG are you using?
Hello Laurent,
Thank you for getting back to us.
Please be informed that it is advised not to add your browser in exception list. Also let us know the name of the AVG product you have installed in your pc? so that we are happy to assist you better.
Thank you.
I have the free version of the AVG antivirus installed.
Thank you for trying the repair installation of AVG once.
Sorry to know that the program still freezes.
We request you to completely reinstall AVG free antivirus using the AVG remover tool.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.