Hello Sheri,
We regret to hear about the inconvenience caused. We suggest you to power shut down the computer and try to reboot in safe mode during the computer start up. Click on the link to show how to reboot in safe mode : http://avgread.me/1JwmD6g
Please let us know once you reboot your computer in safe mode, we'll assist you further. Thanks for your understanding.
Yesterday, it looked like a program update had been done with an additional feature on both of our computers. That feature (software updates?) is not showing up on the Windows 10 machine. The XP machine crashed and now will not boot, even in safe mode. This is obviously not a good situation. Information about the update and advice will be greatly appreciated.
As previously stated, the computer will not boot in safe mode. This is not just an inconvenience; this is likely to be a very costly "mistake" caused by your program. I have been happy with AVG until now.
Hello Sheri,
We regret to hear about the inconvenience caused. We suggest you to power shut down the computer and try to reboot in safe mode during the computer start up. Click on the link to show how to reboot in safe mode : http://avgread.me/1JwmD6g
Please let us know once you reboot your computer in safe mode, we'll assist you further. Thanks for your understanding.
Hi Sherl,
We sincerely apologize for the difficulties you are currently experiencing. We request you to download and create the AVG Rescue CD on some other device and then use it on your computer.
Thank you!
Hello Sheri,
We regret to hear about the inconvenience caused. We suggest you to try AVG Rescue CD option to restore your data and system files, please click on the link to show how to use Rescue CD : http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD
Please, feel free to let us know if you require any further assistance. Thank you.