Hi Nora,
I understand your concern.
In this situation, I kindly request you to follow the below steps to whitelist the preferred file :
The AVG Whitelisting Service is free and you do not need an AVG subscription to use it. To submit files for whitelisting:
1. Join the Whitelisting Program by filling out the Whitelisting Program Registration form.
2. Wait to receive the FTP credentials to AVG’s FTP server. They will be sent to you after your request for joining the Whitelisting Program will be reviewed.
3. Upload the file(s) via AVG's FTP server.
Keep us posted.
AVG has placed a file on the blacklist when it is a correct file. How can I remove this file from the blacklist and put it on the whitelist so that I can use this important software?
Hi Nora,
I understand your concern.
In this situation, I kindly request you to follow the below steps to whitelist the preferred file :
The AVG Whitelisting Service is free and you do not need an AVG subscription to use it. To submit files for whitelisting:
1. Join the Whitelisting Program by filling out the Whitelisting Program Registration form.
2. Wait to receive the FTP credentials to AVG’s FTP server. They will be sent to you after your request for joining the Whitelisting Program will be reviewed.
3. Upload the file(s) via AVG's FTP server.
Keep us posted.