Prompt to Re-enter Licence Number

Hello Sam,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.

Hi

I have been using AVG for many years and suddenly I received a prompt to re-enter Licence No.
I did that but it did not work, so I uninstall and reinstall using the Internet Security program downloaded but the installation failed Error code: 0xE001D029 Event exec_finished.  Try using the chat request but it never get loaded.  Please assist, thanks.

Hello Sam,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.