Protect is disbaled - web & email not protected

Hello Maria,

We're sorry for the inconvenience caused.
If there are huge volumes on call queue then you will be put on hold for few minutes.
We request you to perform repair of AVG Protection as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status of it.
Thank you.

Two days ago my AVG which was working perfectly since December. Started stating my protection is disabled. AVG tech help to reinstate it. However it went down a few hours later. The web & email are showing as not protected. The fix button has not worked in correcting the problem. I have on two occasions through the online support option placed a call. However, when I make the call it's constantly engaged.   

Hello Maria,

We're sorry for the inconvenience caused.
If there are huge volumes on call queue then you will be put on hold for few minutes.
We request you to perform repair of AVG Protection as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status of it.
Thank you.