Protection Button in Zen doesn't do anything

AVG Protection
6

And now the Protection button has gone orange telling me i'm not protected and have a message that the link scanner isn't installed.

Press the Fix button to install the link scanner but nothing happens there as well. Firefox 40.0.3

Not feeling confident that AVG is working,

7

Once again, thanks for the response…

No… their are no messages of that type… although once again the protection button has gone orange and again there's the "link scanner isn't installed" message. Clicked on the "Fix" button and its busy for a few seconds but the message stays the same and the issue still persists.

My Zen account tells me I still have 27 days on the Trial "Pro" version.

1

Hi Guys… have just installed Zen and used the trial upgrade to Pro.
In Freeware or Pro mode clicking on the Protextion button doesn't do anything… a brief flash of the curson toan hourglass but no new menu.

The Zen main window says that the system is protected ( full green circle ) on the Protection button but…
No messages or errors showing up. Win XP

Any ideas ?

5

Hello Ross. Could you please let us know whether you have received any message such as "Your Program has Expired" on your AVG Zen program?

3

Once again, thanks for the response…

No… their are no messages of that type… although once again the protection button has gone orange and again there's the "link scanner isn't installed" message. Clicked on the "Fix" button and its busy for a few seconds but the message stays the same and the issue still persists.

My Zen account tells me I still have 27 days on the Trial "Pro" version.

2

Hello Ross. I request you to uninstall the all the current applications of AVG from control panel and then use the AVG removal tool to remove all traces of AVG. After that, I request you to download and install the fresh copy of the product in your system.
To use remover tool, please follow the steps below.
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Thank you.

4

Hello Ross, I apologize for the inconvenience caused. Please have a look at this article and repair your AVG - http://avgread.me/1FurPqK .