Protection: Cancelling 98%

  1. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
    5. Run the downloaded file to start the installation process.
    6. Follow the instructions on your screen.  
    7. Complete the installation and restart your computer.
    Please feel free to get back to us for further assistance.
    Thank you.

Hello Sandra,
We regret for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

After buying and installing AVG Zen network, it seems that it is not activated.  I am logged in, but it says:Protection canceling 98% and just stays there, and the rest, performance, safe surf, web tuneup  cannot be activated because "another installation is allready taking place.  Pleae help.

Hello Sandra,
We regret for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.