Hello Dominick,
I understand how difficult this must be for you. Please check the version of AVG installed on your computer and let me know.
I completed all the procedures listed above. Results were all successsful. Internet Security is 100%, no longer disabled. Tuneup is running now. Scanned duplicates are just not there so I will ,have to scan again even if it takes 24 hours.
Thanks much fot your help.
Dashboard indicates all categories protected individually but across top in red says DISABLED . Pressing"Fix now" gets screen to update program and virus definitions. Updating gets back to dashboard which still says disabled but now says will be automatically enabled when PC is restarted.
Restarted and it just comes back todasboard saying Disabled. Thats as far it goes after several tries.
Hello Dominick,
I understand how difficult this must be for you. Please check the version of AVG installed on your computer and let me know.
I completed all the procedures listed above. Results were all successsful. Internet Security is 100%, no longer disabled. Tuneup is running now. Scanned duplicates are just not there so I will ,have to scan again even if it takes 24 hours.
Thanks much fot your help.
Thank you for providing the information. It seems that the program got corrupted when trying to update the latest version 17.9. I would request you to uninstall AVG Internet Security from the control panel and reinstall (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security)the updated version to fix the issue.
I have uninstalled Internet Security. When I try to reinstall it using your link, I get a message saying this
is incompatible with a program on the computer and it failed. No option to do anything but telephone.
Other program oncomputer is PC Tuneup whichnI mhave other issues being addressed by you. Do
I uninstall that too?
Dominick,
We are glad to know that your issue is resolved.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!