Protection is disable

AVG Protection
3

Hello Sianty,
I'm sorry for any inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Internet Security issues.
Best regards,
Alok.

1

I've got notification said that my internet is not protected, it is written "protection is disable" and "internet is not protected".
Why?? I paid for my subscription AVG internet security unlimited and I think it's valid until next year.
Please check. thanks.
sianty

2
Hello Sianty,
I'm sorry for any inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Internet Security issues.
Best regards,
Alok.