Protection is disabled (paid version of avg - exp nov 2019)

Hello Gavin,

We have replied to your original post: https://support.avg.com/answers?id=9060N0000005Plk .
Keep up the conversation through single thread, in order to get quick assistance.
Thank you.

I use the paid version of AVG , it only comes up for renewal in Nov 2019. The green background info reflects that I am protected, but there is a red message appearing "PROTECTION IS DISABLED". I have restarted my PC, but it still not fixed.
 

Hello Gavin,

We have replied to your original post: https://support.avg.com/answers?id=9060N0000005Plk .
Keep up the conversation through single thread, in order to get quick assistance.
Thank you.