Hello Roger,
I apologize for the inconvenience. We need to reinstall AVG program using AVG remover and AVG cleat tool to fix the issue. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.
If you face any difficulties, please let me know to assist further.
The dashboard tells me my Protection is Disabled and I have read and tried 'solutions' from these support pages such as Repair/Fix Now without success. The best I have achieved is to get the 'Out of date' message but I am now back to Protection is Disabled despite ticks against each of the 5 icons. I note that the next solution seems to be Uninstall the re-install which I'm not confident about given 1. My own abilities and understanding of computers, 2. other posts suggesting I may get 'access denied' leaving me with nothing. Any help would be appreciated
Hello Roger,
I apologize for the inconvenience. We need to reinstall AVG program using AVG remover and AVG cleat tool to fix the issue. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.
If you face any difficulties, please let me know to assist further.