Protection module

AVG Protection
5

Hello Zoltan,

We're glad to look into this & help you.
Please  let us know the version of AVG that is installed on your computer (Open AVG - Menu - About) & help us with the below requested info : 
1) When did the issue start? (when you saw the issue for the first time? e.g. after update etc.)
2) Does enabling the component or clicking on "Turn on" solve the issue?
3) Does restart solve the issue?
Also, share us the screenshot (https://bit.ly/3NNS7dl) of the page that shows Password protection as disabled.
Thank you and keep us updated.

1

Hello …

I can't turn on protection modules (internet security), even if I click the buttons, it doesn't switch. Please advise ... Thank you

2

Hello Zoltan,

We're glad to look into this & help you.
Please  let us know the version of AVG that is installed on your computer (Open AVG - Menu - About) & help us with the below requested info : 
1) When did the issue start? (when you saw the issue for the first time? e.g. after update etc.)
2) Does enabling the component or clicking on "Turn on" solve the issue?
3) Does restart solve the issue?
Also, share us the screenshot (https://bit.ly/3NNS7dl) of the page that shows Password protection as disabled.
Thank you and keep us updated.

3

Hello Stephanie,
We're sorry to hear that you're facing this issue.
We will certainly look into it and help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

4

I cannot enable the self-protection module.  I've already run the Clean Removal tool and the diagnostics.