Protection period expired?

Hello Kuoliang,

We are sorry to know this.
We will certainly check and help you with this issue.
It is not recommended to share any of your personal or sensitive information over the public forum.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.

my name is Kuoliang Hsi. I paid $19 on Sep 23, 2021 for the one year virus protection. Why received the notice that the protection was expired yesterday {Oct 22 2021)? My email address wasn't changed. it is still (Email address removed).  Please help me to check if anything goes wrong?
Thank you!
Kuoliang Hsi

Hello Kuoliang,

We are sorry to know this.
We will certainly check and help you with this issue.
It is not recommended to share any of your personal or sensitive information over the public forum.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.