I am trying this again as the response I received was about upgrading and I don't want an upgrade. I just want the level of protection I paid for yesterday. The link you sent me waas for "ultimate" protection but I bought unlimited protection. I just want to be sure you have renewed it properly as the service is not showing that I am fully protected. Thank you.
Hello Penny,
I understand that you are unable to activate AVG Internet Security Unlimited purchased. I see from your record that you have active subscription of AVG Internet Security Unlimited valid till 2018.11.12. Please click on this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate AVG Internet Security in your computer. If you face any difficulties, feel free to contact us.