Hello Avinash,
Thanks for that information. I've followed your suggestion re; 'My Wallet' and although it gives additional information it doesn't fully answer my question. What did I buy? The entry in My Wallet is:- AVGeCommerce CY Limited-AVG AntiVirus PRO-Annual Subscription (AVG AntiVirus FREE for Android). I thought I was buying ad-blocking for my Android device but what did I actually buy?
I'm a senior citizen and although I'm not bad on computers I'm no expert so your help will be very much appreciated!
Hello Irene,
Thank you for contacting us. Please be informed that if you purchase AVG products via Google Play, it will not be reflected in AVG MyAccount subscriptions.
As per design, AVG products that are purchased via AVG website only appears under My subscriptions in My Account page. However our developers team is working hard to link Google play purchase with AVG My Account for customers convenience. Soon, Google play subscriptions will also appears in My Account page.
To view your subscription information, please logon to wallet.google.com. After entering into wallet.google.com, kindly type your login credentials that you used to purchase the app in play store. If you happen to open the link in mobile, you can view your order information in My Wallet option. If you open it in desktop, you can see an option named "My subscriptions" where your subscriptions are listed. Appreciate your understanding. Thank you.
I purchased from Play Store what I took to be ad-blocking for £7.59 This is recorded on my Play Store order history as 'AVG AntiVirus PRO-Annual… £7.59' and dated 27/02/2016. It is also recorded to be renewed on 27-Feb-2017.
The full amount has been taken from my PayPal account. There is no record however of the item on my AVG account.
I wonder now what I have actually purchased - PRO-Annual or ad-blocker – and why is it not shown on my AVG account…
Please Gurus – HELP!
Hello Avinash,
Thanks for that information. I've followed your suggestion re; 'My Wallet' and although it gives additional information it doesn't fully answer my question. What did I buy? The entry in My Wallet is:- AVGeCommerce CY Limited-AVG AntiVirus PRO-Annual Subscription (AVG AntiVirus FREE for Android). I thought I was buying ad-blocking for my Android device but what did I actually buy?
I'm a senior citizen and although I'm not bad on computers I'm no expert so your help will be very much appreciated!
Hello Irene,
For more information on your AVG product, please click on http://www.avg.com/us-en/antivirus-for-android#antivirus .Thank you.
Hello Sooiyachanth,
I'm sorry that doesn't help me. Just what has the £7.59 got me!? Have I got an annual subscription to AntiVirus PRO as 'My Wallet' indicates? If not, just what have I got over and above the standard free AntVirus? It's not so much a matter of the money but I obviously need to know what cover I've got.I'm sure that this cannot be difficult for you to find out and tell me – please.
Hello Irene,
Thank you for contacting us. Please be informed that if you purchase AVG products via Google Play, it will not be reflected in AVG MyAccount subscriptions.
As per design, AVG products that are purchased via AVG website only appears under My subscriptions in My Account page. However our developers team is working hard to link Google play purchase with AVG My Account for customers convenience. Soon, Google play subscriptions will also appears in My Account page.
To view your subscription information, please logon to wallet.google.com. After entering into wallet.google.com, kindly type your login credentials that you used to purchase the app in play store. If you happen to open the link in mobile, you can view your order information in My Wallet option. If you open it in desktop, you can see an option named "My subscriptions" where your subscriptions are listed. Appreciate your understanding. Thank you.
Irene,
Please follow the steps below :
Make sure your device is registered using the same Google account which you used at the time of purchase.
Uninstall any previous version of the app you have installed (if present), e.g. a free version.
Make sure the device is connected to Internet and launch the Google Play app.
In Google Play tap the app General menu - My apps - All (if you do not see the purchased app in All, switch to Subscriptions/Orders).
Scroll through the list and find the app you want to reinstall. Tap Subscribed or Purchased to install the app again.
Once installed, the app will be automatically activated.
Thank you.