Purchase is not in my ACG account

General discussion
10

I did try to get support from your designated mobile team as suggested, but this didn't help as well.

5

Hello Jeroen,

I will help you with the necessary information. AVG programs purchased via reseller will not be visible under your AVG MyAccount. I have emailed you the activation code using which you can activate AVG programs on other devices.

9

Hello Jeroen,

I will help you with the necessary information. AVG programs purchased via reseller will not be visible under your AVG MyAccount. I have emailed you the activation code using which you can activate AVG programs on other devices.

1

Last Sunday I bought AVG Ultimate- multiple devices - 2 year (by a reseller). I do have an activation code (which works on a desktop - windows) but since the product is not in my ACG account I cannot activate om (OIS) mobile devices.

How can I add this purchase to my AVG account?

2

Almost 27 hours now.

3

We're sorry to know that, Jeroen. Upon checking our records, we see that you've reached our live support via chat & requested to change the email address. The case has been forwarded to the concerned team & still under investigation. Meanwhile, you can try reaching our designated mobile team as suggested by our colleague in the preivous email to install AVG on your iOS.

4

My problem is still not solved at all. Takes 8 hours since Sunday. .

6

Jereon, we're sorry for the delay.
Our mobile team will get back to you via email within 24 hours and assist you.
Appreciate your patience meanwhile.

8

I did try to get support from your designated mobile team as suggested, but this didn't help as well.

7

Jeroen, I could see that our mobile team has sent you an email.
Please check your inbox and spam box as well. Sorry for the slight delay.