Purchase not active

Hello Niels,

I apologize for the inconvenience. I can see that you have purchased the same AVG TuneUp Unlimited from our sales support, please let me know if you would like to get a refund for the initial order.

Hi.

I have just confirmed that both amounts have been deducted from my account - please arrange for a refund.
Look forward to hearing from you

Thank you

Hi

Just bought the AVG TuneUp online.
It is not active, nor can I activate it? When looking at my account it is not showing either - but you write that your are undergoing an update that can cause this.
You also write that this should have no impact on activation of new purchases either…
This seems to be uncorrect.

Please reply

Niels, I have requested a refund in your behalf. You will receive a refund confirmation email soon. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
Hello Niels,

I apologize for the inconvenience. I can see that you have purchased the same AVG TuneUp Unlimited from our sales support, please let me know if you would like to get a refund for the initial order.

Hi.

I have just confirmed that both amounts have been deducted from my account - please arrange for a refund.
Look forward to hearing from you

Thank you