Purchase not showing up on order history

Hi Roberta,
In order to analyze it please provide us with order id or some other identificator so I can find it in our system.
Thanks

I purchased a product on 12/24/2014 but when I recently went to my purchase history it is showing no records of orders? The day I installed the product on my laptop the motherboard went out and I wanted to install on my new laptop but it does not show where I purchased it but the money was taken out of my checking account on 12/24/2014. I want to know why it shows money taken out of my account by avg but does not show up on my account on avg.

Hi Roberta,
In order to analyze it please provide us with order id or some other identificator so I can find it in our system.
Thanks