Hello Marylyn,
We regret for the inconvenience caused to you. Are you seeing the no record of your purchase notification when you logged into your AVG my account? As per our records, your AVG Performance multi device programs is active until 17th June 2017. Please follow the steps in this article http://avgclick.me/1FmXxG7 to download and install AVG performance. If you have already installed AVG Zen on your PC, please follow the steps in this article http://avgclick.me/ActivateZen to activate your paid subscription of AVG performance multi device.
Please, feel free to let us know if you require any further assistance. Thank you.
I purchased the above online and received confirmation on Friday 18th June of that purchase and my contract number. However, when I try to sign in and download the program, I get a note that there is no record of my purchase. Can anyone help?
Hello Marylyn,
We regret for the inconvenience caused to you. Are you seeing the no record of your purchase notification when you logged into your AVG my account? As per our records, your AVG Performance multi device programs is active until 17th June 2017. Please follow the steps in this article http://avgclick.me/1FmXxG7 to download and install AVG performance. If you have already installed AVG Zen on your PC, please follow the steps in this article http://avgclick.me/ActivateZen to activate your paid subscription of AVG performance multi device.
Please, feel free to let us know if you require any further assistance. Thank you.