Purchase of AVG

Hi Pam, I will help you with the issue, I have checked your account and you have AVG Internet security, I have sent email instructions on how to do the repair, please follow the email instructions to solve the issue. Thank you

I have purchased AVG online, but when I try to fix problems it tells me I have to purchase. Why wont it repair when I already purchased.

Hi Pam, I will help you with the issue, I have checked your account and you have AVG Internet security, I have sent email instructions on how to do the repair, please follow the email instructions to solve the issue. Thank you