Hello Cort,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
May I know the name of the AVG program you have purchased?
Could you please provide us the screen shot of that error message you have received?
To take a screenshot please follow the instructions mentioned in this link: http://avgclick.me/getscreenshot .
Thank you.
I just recently purchased a one year subscription to AVG and it is saying the license has still expired despite my attempt to plug in the new activation code. It has been 5 days and I get a box everyday that says my liscense has expired. When I press, "click here if you've already purchased one" and then press activate then it works but still comes up day after day. I want to know my computer has acknowledged the one year subscription I purchased five days ago before a virus gets into my computer.
Hello Cort,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
May I know the name of the AVG program you have purchased?
Could you please provide us the screen shot of that error message you have received?
To take a screenshot please follow the instructions mentioned in this link: http://avgclick.me/getscreenshot .
Thank you.
Cort,
Thank you for the information.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallAV .
Please feel free to get back to us for further assistance.
Thank you.
I just want the problem to be fixed free of charge, I just purchased the one year subscription, why should I have to pay additonal money for it to be installed?
Cort,
We apologize for the inconvenience caused.
As per our previous post, have you tried AVG remover tool to uninstall and reinstall your AVG product?
Please be informed that "AVG Express install" is a service in which AVG Technician will install AVG Product for you.
Thank you for your understanding.
Hello Cort,
Could you please let us know whether you have tried with our remover tool and reinstalled the program?
I would have to pay twenty additional dollars for your company to reinstall the protection becuase of the error within the system of your services?
Cort, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru