Purchased AVG Protection and doesn't want to work

AVG Protection
6

Hi Komal

Thank you, i did as you advised and it worked. :slight_smile:

Regards
Trewin

5

Hi Trewin, we apologize for the inconvenience caused. I can see that AVG Internet Security was recently expired in your account. This issue might occur if you have not uninstalled the previous (expired) product before installing AVG Protection. I request you to uninstall AVG completely ( http://avgread.me/1DEtNP0 ) from your computer and then reinstall AVG Protection ( http://avgread.me/1FKGRZI ) again to get this issue fixed. Please do not hesitate to get back to us for further assistance. Thanks. Komal, AVG Customer Care.

2

Hi Komal

Thank you, i did as you advised and it worked. :slight_smile:

Regards
Trewin

1

I purchased avg protection and went to the retail page of the website as per instructions, I entered the code i got with the cd and was told to create a myaccount which i did, i downloaded the protection product and logged in, now it says that the licence has expired. I went to my account again and downloaded the avg zen file today, now it says that i'm using a trial version. What can i do to get my ful years protection back?

Thank you

3

You are most welcome Trewin. Glad to hear that your issue got resolved. Please feel free to contact us should you need any further assistance. Thank you.

4

Hi Trewin, we apologize for the inconvenience caused. I can see that AVG Internet Security was recently expired in your account. This issue might occur if you have not uninstalled the previous (expired) product before installing AVG Protection. I request you to uninstall AVG completely ( http://avgread.me/1DEtNP0 ) from your computer and then reinstall AVG Protection ( http://avgread.me/1FKGRZI ) again to get this issue fixed. Please do not hesitate to get back to us for further assistance. Thanks. Komal, AVG Customer Care.