Purchased Avg tune up in dec 2016. to date I still cannot get it to load so I can use it

AVG Performance
3

Hello Erma,
We regret to hear about the inconvenience caused. Upon checking your account details with the email address you used to contact us here, we can not find any paid AVG subscriptions registered under it. So, please contact our technical support team ( http://avgclick.me/AVGtechnical ) to validate your information and get help to install AVG PC Tuneup.
Please, feel free to let us know if you require any further assistance.

2

Hello Erma,
We regret to hear about the inconvenience caused. Upon checking your account details with the email address you used to contact us here, we can not find any paid AVG subscriptions registered under it. So, please contact our technical support team ( http://avgclick.me/AVGtechnical ) to validate your information and get help to install AVG PC Tuneup.
Please, feel free to let us know if you require any further assistance.

1

purchased in dec 2016, to date still cannot get it to load so i can use it.  I keep getting a message that my free version has expired and do i want to purchase.  please give me instruction as to how to get to use my subscription as now over two months have gone by and i have not been able to make use of it.