Purchased but still says trial expires in 29 days

AVG Protection
5

Hello Drew,

Sorry for the inconvenience caused.
As per our record, you have purchased the subscription for AVG Protection multi-device (1 year subscription) and it expires on 11/3/2017.
We request you to open the AVG Zen window and check whether the expiry notices is for Protection or for Performance?
On Zen interface you can find protection and performance circle.
On the protection you should have the PRO version of AVG Internet Security installed because you have purchased the subscription for it.
On the performance you will have the trial version of AVG PC tuneup installed, protection and performance are both different programs.
Please check for this and do let us know the status of it.

1

I purchased the multidevice license tonight for $59.99.  I have installed in on 3 pc in my house and every one of them says trial expires in 29 days and everyone of them says they are CONNECTED to the email address I created when I purchased.   I have uninstalled, reinstalled, click on disconnect, reconnect to my account… I give up.

2

Screenshot

Protection says expires in 29 days.  I have unsinstalled 2 times.  I have disconnected and reconnected my email about 10 times.  This is very frustrating.

3

Please do not get frustrated, Drew.
We have our additional support to help you with this issue.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.

4

Hello Drew,

Sorry for the inconvenience caused.
As per our record, you have purchased the subscription for AVG Protection multi-device (1 year subscription) and it expires on 11/3/2017.
We request you to open the AVG Zen window and check whether the expiry notices is for Protection or for Performance?
On Zen interface you can find protection and performance circle.
On the protection you should have the PRO version of AVG Internet Security installed because you have purchased the subscription for it.
On the performance you will have the trial version of AVG PC tuneup installed, protection and performance are both different programs.
Please check for this and do let us know the status of it.