Purchased from store

I purchased internet security from a store and can not link it to my account. When I enter the activation code I am told that I already have an account. When I log in to my account it shows that my subscription has expired. I am given the option to upgrade but I must pay.  There is no option to enter an activation code from my purchased copy.

Hello Roger,

I will help with the necessary information on this activation.

I have sent you an email, please reply to that email with the necessary information.