Hello Chris,
We can understand your concern. May I know if you had tried installing our new version(2016) which prompts you enter your credentials prior to the installation. You can download the latest version of our AVG programs from http://www.avg.com/us-en/download .Thank you.
Hello Tobias,
Sorry for the inconvenience caused.
As per our record, you have purchased the subscription for AVG Protection multi-device (1 year subscription) and it expires on 10/3/2017.
We request you to open the AVG Zen window and check whether the expiry notices is for Protection or for Performance?
On Zen interface you can find protection and performance circle.
On the protection you should have the PRO version of AVG Internet Security installed because you have purchased the subscription for it.
On the performance you will have the trial version of AVG PC tuneup installed, protection and performance are both different programs.
Please check for this and do let us know the status of it.
This is ridiculous. I am having this same issue with AVG Tune Up. My trial expired today, so I bought the monthly billing version of Tune Up. The program will not upgrade back to a paid version. I have use the AVG removal tool 3 times now, and reinstalled the Tune Up. It still will not validate. What's up with your system, and why will you only email the solutions to these people posting instead of actually posting what the solutions are? I need the Tune Up software for a program I run on my computer, and now I can't run it well tonight because the Tune Up software won't work. Thanks!
Hello Chris,
Thank you so much for taking your time to share your valuable suggestion. I am sorry to know that you are finding difficulties whenever you install your AVG program. I would like to inform that you may find difficulties while installing your AVG program when the older version is not completely removed and when correct installation file is not being used. However we are providing all the necessary instructions for the customers to install the program. In case if the installation fails, we are also providing additional support to make sure that the installation is successful. Thank you.
I have Protection PRO.
Beneath it the following is written:
"Expires in 29 days
Buy Now"
I haven't even installed Performance, Safe Surf or Web Tuneup.
I just bought the AVG Protection PRO (Multiple devices). I installed it on my laptop and my desktop computer but now it says my trial version will expire in 29 days.
Hi Tobias,
We apologize for the inconvenience caused to you. We have checked with the details It seems that you have only paid version of AVG Internet Security-Unlimited in your account. There is no paid version for AVG PC TuneUP-Unlimited. In this case we will suggest you to check with the subscription again and contact us back. We are always here to help you with your issue.
Thank you.
Hello Chris,
Thank you so much for taking your time to share your valuable suggestion. I am sorry to know that you are finding difficulties whenever you install your AVG program. I would like to inform that you may find difficulties while installing your AVG program when the older version is not completely removed and when correct installation file is not being used. However we are providing all the necessary instructions for the customers to install the program. In case if the installation fails, we are also providing additional support to make sure that the installation is successful. Thank you.
No - the program will install regardless of if you log in or not. The only way to log in prior to install is by clicking "custom install" below the install button and signing in there. The sign in option should prominent and presented before the option to install exists. This is just like the option to disable reporting of scan exceptions in the scan report. If I don't want you to scan a folder, then I don't want an alert that you couldn't scan it every time and I don't want to have to dig around to a hidden sub-section to disable that reporting. It's annoying. The program is good for the most part but I can think of many ways I'd improve it.
I think the key is to do "custom installation" then sign into your account before it starts installing anything. It worked for me. It's hard to believe this is such a widespread problem that they haven't fixed their authentication problems yet. It really is a nightmare to install this now.
Nothing happened. I used the AVG Remover Tool. Deleted it from the C drive. Installed AVG Protection. Tried logging off and on again. But it still says I've only 29 days. What did I pay for?
I'm not a computer expert, but since I'm automatically linked to the AVG site - why can't this be solved through a channel on your side? I used to have the regular Protection (which I actually bought just a week ago or so) but figured I needed the PRO edition of Protection (for more devices etc), but this has been a disaster. I have two subscription now (the old, regular one of Protetion which runs out 2017 and the new, from today, Protection PRO which runs out 2017). I ask of you to please come up with a way to solve this or… I guess I should start asking for my money back?
This happens on fresh installs as well. It is a serious problem with whatever you guys use for validation. I just had this very problem that I've had numerous times since I bought the product on a machine that I just installed Windows 7 onto. It might have something to do with a prior install in some instances but it is not the main problem. The problem is that I have to sign in PRIOR TO installation. Signing in after installation is pointless. Your validation system doesn't work in that situation. I probably won't be renewing when the time comes.
Hello Chris,
We can understand your concern. May I know if you had tried installing our new version(2016) which prompts you enter your credentials prior to the installation. You can download the latest version of our AVG programs from http://www.avg.com/us-en/download .Thank you.
I have Protection PRO.
Beneath it the following is written:
"Expires in 29 days
Buy Now"
I haven't even installed Performance, Safe Surf or Web Tuneup.
Yes. I have my email adress displayed (as you can see on the screen capture above, I don't know if you can see it). I include the picture in this reply too, just in case.
Yes, I can see the screenshots attached.
Thank you for providing the screenshots.
I request you to follow the below mentioned instructions once:
1) Please click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin
2) Click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok.
3) Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username and password correctly then you will get pro version installed on it.
Thank you for the information.
At the top of AVG Zen do you have your email address displayed or just as "CONNECTED" ?