Purchased Ultimate Performance but it won't install

AVG Performance
3

Hello James,
I apologize for the inconvenience caused. I have sent you an email with steps on how to get connected to our remote support team so they can assist you to configure AVG TuneUp on your PC. Please check your inbox and spam/junk folder as well.

1

I purchased the Ultimate Performance, formerly the tune up tool.  I couldn't see it in the dashboard even though I was connected.  I tried installing this element directly and I get a failure code
0xC0070643: General error (0x0643)
I uninstalled AVG Free and reinstalled it.  I still get the same code and see no where where it says connected or anything like that which is where the email suggests that I should be able to get the new features I have just purchased.  What is going on?  Please help or I'm demanding a refund.
James

2

Hello James,
I apologize for the inconvenience caused. I have sent you an email with steps on how to get connected to our remote support team so they can assist you to configure AVG TuneUp on your PC. Please check your inbox and spam/junk folder as well.