Hello Frederick,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallAV .
Please feel free to get back to us for further assistance.
Thank you.
The last time I had my computer serviced, my servicer loaded AVG “4U4AP-Z24UV-BTWWP-QW93F-4NWRE-K”
1: I have tried “AVG AntiVirus FREE” and liked what I saw. So I decided to upgrade the pro version .I purchased it and tried to install it.
Order number: 701-3052408”
AVG_Internet_Security_742
2: In the “please enter your licence number”
I entered New Licence Number:IMSYO-ZEXV2-NQHXC-QTYHO-2ZF6G-XNWKL
3: ran the “AVG_Internet_Security_742” software
4: getting “Downloading installation components”
5:on the “Welcome to AVG internet Security” screen I clicked on “Continue
6: I entered my new licence number screen “IMSYO-ZEXV2-NQHXC-QTYHO-2ZF6G-XNWKL”
7: I was rewarded with “ Success”
8: I clicked on the “Install now”
I got “! Installation failed. Sorry, we’ve experienced a problem during installation. Please try again, and if this issue persists, contact Customer Support for help “Error code 0xE001003D, Description Event exec_finnished”
Switched of computer and repeated the above several times with the same result
Can you tell me what i am doing incorrectly?
Hello Frederick,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallAV .
Please feel free to get back to us for further assistance.
Thank you.