Hello Julie,
I am sorry to hear that. I see you have purchased an active AVG Internet security license. Please follow the below instructions to activate AVG Internet security with the license.
1. Open AVG Zen and click on your Email address on the top of the interface.
2. Select "Leave the network"
3. Open AVG Internet security and click "Menu" (with 3 horizontal lines at the top).
4. Click About - select "Subscription"
5. Enter the license number and go back to the program.
6. Restart the computer and check follow the article http://avgread.me/1HOjOxZ to reactivate AVG PC Tuneup unlimited.
If you have any more questions, please don't hesitate to contact us again.
After AVG 2017 appalling upgrade interfered with my gaming, I removed and re-installed it according to the instructions on the support site. Now the purchased version presumably does not know about my licence as it says trial expires today - also Web & Email protection is not running. I have already spent hours messing with this to find that AVG is the cause of my problems - which never happened under the previous version. Please advise
Hello Julie,
I am sorry to hear that. I see you have purchased an active AVG Internet security license. Please follow the below instructions to activate AVG Internet security with the license.
1. Open AVG Zen and click on your Email address on the top of the interface.
2. Select "Leave the network"
3. Open AVG Internet security and click "Menu" (with 3 horizontal lines at the top).
4. Click About - select "Subscription"
5. Enter the license number and go back to the program.
6. Restart the computer and check follow the article http://avgread.me/1HOjOxZ to reactivate AVG PC Tuneup unlimited.
If you have any more questions, please don't hesitate to contact us again.