Purchased ZEN and purchased VPN, it will not le

Other products
3

Hello Mary,
We are sorry to know that. We see from your record that you have active AVG MyAccount subscription. You can directly reset your AVG MyAccount password by clicking on "Forgot password" option from the web site and then sign in to your AVG MyAccount. Once you have signed in, from your account, you will be able to download and install the AVG program you have purchased.
Thank you

1

It will not let me to set up an account. It says that my e-mail address is already used

2

Hello Mary,
We are sorry to know that. We see from your record that you have active AVG MyAccount subscription. You can directly reset your AVG MyAccount password by clicking on "Forgot password" option from the web site and then sign in to your AVG MyAccount. Once you have signed in, from your account, you will be able to download and install the AVG program you have purchased.
Thank you