Pw and e-mail are correct but cannot access my AVG account

Hello,
Let's have a look into this together.
Since it is not recommended to share the sensitive info in a public forum, we sent you an e-mail requesting few details. Revert to us and get further assistance.
If you don't see our e-mail in your inbox, do check it in spam/junk folders as well.
Thank you.

Can try several times, impossible to pass thru the login mask. Verified e-mail and password, they are OK, that is why I have access here!. 
Hello,
Let's have a look into this together.
Since it is not recommended to share the sensitive info in a public forum, we sent you an e-mail requesting few details. Revert to us and get further assistance.
If you don't see our e-mail in your inbox, do check it in spam/junk folders as well.
Thank you.