Quarantine files stuck

Newest version of AVG Ultimate has been a disaster, after the silent update on my windows 10 pro system the next pc boot up crashed the Win 10 Pro operating system had to re install a real pain, files lost since last back up and so on.  Re installed AVG Ultimate  and the new 17.1.3006 version is running but fill of bugs. Most serious now is false detection of of standard know good files from programs (install cd's) and vendors. With this new version AVG has really dummed this down and there are just about NO options or choices to reject or accept detectors and just about all other options with firewall and other modules are gone.  

So here is my BIG problem, I have files "stuck" in quarantine and can not restore, send, extract or anything… nothing works, not frozen just not working at all… this version sad to say is a HUGE disappointment and not working like it was never even tested on Win 10 Pro or ??? .

Any ideas?

Hello, sorry to re-up this thread. I have the same issue with 1 file. Any suggestions, please?

Hello John,
We are sorry for the inconvenience caused. We have send you an email to get connected to the remote support. Please follow the same and they will fix this issue for you.
Thank you

Hello, sorry to re-up this thread. I have the same issue with 1 file. Any suggestions, please?

Hello John,
We are sorry for the inconvenience caused. We have send you an email to get connected to the remote support. Please follow the same and they will fix this issue for you.
Thank you

Hello Gian,

We regret the inconvenience this has caused you.
Please write back to us in your own/new post, so that we can obtain further details, locate your account and assist you further.
Thank you for understanding in advance!