and when i delete them, they continue every one hour, and i get the quarantine message its getting annoing
i restarted, and it didnt worked. i even shu my mac down and reopened , it didnt work eitherit continues doing the same thing every hour
Hello Elie,
We would like to investigate further on this matter.
We see that you have provided the image link, but could you attach the screenshot of AVG quarantine window here to get further assistance?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello, I am having problems with my pc, i have a virus that i am trying to remove but i can't (i remove it in quarantine) every one hour it comes back. i want to know how to remove that . ORRR if you don't know pls tell me how to stop avg quarantine message from popping up. it pop ups every one hour. how can we stop it.
Elie, thank you for being patient.
We would like to analyze the threat detected file.
Hence, sent an email for you to provide the entire path of the file that was detected as threat.
Open AVG Antivirus–>Quarantine window and right click on the threat detection.
Copy the entire path and provide it through the email.
We also requested the screenshot of AVG Antivirus and Mac in the email.
Once we receive this information, will proceed further on this matter.
Elie, we'd request to check for latest virus definitions of AVG and install them. Let us know if you still receive the threat pop ups.
Open AVG Anti Virus on Mac, click on 'AVG Anti Virus' on the task bar and select 'Check for updates'.
Thank you for the information.
Please close AVG program, restart your computer and then if you still receive this threat message.
it says that i cant restore them, and it continues doing the same thing
i al ready checked for update 4 times last 2 hours , and its keeps poping
We apologize for the inconvenience caused.
To ensure that you have the updated version of AVG Antivirus for Mac, we request you to uninstall AVG Antivirus on your Mac and then refer to this article and reinstall AVG Antivirus for Mac.
Then check if you still receive the pop up from AVG. We also suggest to restore the files that was moved to quarantine as those files are detected as false positive.
and when i delete them, they continue every one hour, and i get the quarantine message its getting annoing
i restarted, and it didnt worked. i even shu my mac down and reopened , it didnt work eitherit continues doing the same thing every hour
Thank you for the information.
In this case, we will check this with our senior team and get back to you.
Your patience is much appreciated.