Quarantine Restoration

Hello Cox, 

We will check and help you to resolve it.

Could you please share the screenshot of the error message (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which you get while trying to restore?

Are you using any email client or are you accessing email through any browser? 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

AVG just quarantined an email that was decidedly not a virus but was a link to claim a significant Amazon giftcard that I'd just won.  When I open the Quarantine tab and click on the email that shouldn't have been questioned, I've tried Restore and Restore and Add Exception.  Both yield only the popup that reads Whoops, Error Occurred.  This file can't be restored.

What now, if anything?.  Really unhappy.  Appreciate any suggestions.
Hello Cox, 

We will check and help you to resolve it.

Could you please share the screenshot of the error message (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which you get while trying to restore?

Are you using any email client or are you accessing email through any browser? 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

Thank you for sharing the screenshots.

To further look into this & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

Thank you for sharing the screenshots.

To further look into this & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.