Hello Hennes,
We apologize for the inconvenience caused.
We received an update from our Developers team that the this option is not working as of now and they are working on it.
The issue will be fixed in the next update so please wait for some.
Thank you for your patience and understanding.
Joyson, AVG Customer Care.
Hi,
I have the same problem than Gustavo. I can't recover quarantined files. I can see the file in quarantines but it only gives me the option to delete. I'm using the avg freeversion
I have the same problem than Gustavo. I can't recover quarantined files. I can see the file in quarantines but it only gives me the option to delete. I'm using the avg freeversion
Information and screenshot to my problem is part of the thread of Gustavo.
Please send me the AVG Sysinfo with instructions.
Best Regards
Hennes
Hello Hennes,
We regret the inconvenience caused.
We are not able to understand the exact so please provide us screenshot so that we can understand better and assist you in resolving it.
Thank you. Joyson, AVG Customer Care.
Hi Joyson,
I need this file from the quarantine very urgent. How can I recover it manualy?
Regards
Hennes
Hello Joyson,
I did what you told me. I found the 'Restore'.
Before Restore the the executble (it is the emulator.exe from the Android SDK) was visible in the directory emulator but it could be run by Windows Error Code 225=ERROR_VIRUS_INFECTED
After chosse of 'Restore' I was aked if I want to overwrite the original file. After choosing overwrite the emulator.exe is no longer in the directory. Where is it? I'm very confusded.
Please help!
Regards
Hennes
Thank you for providing the screenshot, Hennes.
We have escalated the case to our senior team to get suggestion on this issue.
Once we get a reply will post it here.
Your patience is much appreciated.
Hello Joyson,
here is a screenshot after choosing restore ('Wiederherstellen', it is the german version) nothing happend. The file isn't restored.
Regards
Hennes