Hello Moore,
You've reached the AVG community support forum.
We understand your concern regarding unable to restore files from quarantine.
We are really sorry to know this. We'll certainly check and help you out.
May I know how long you are facing the issue?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows safe files are quarantined?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also have you tried to restart the PC once and try to restore the files from Quarantine?
Please try to update AVG Anti-virus and check the status.
To update : Open AVG Anti-virus - Click on refresh icon beside virus definitions - Restart computer after successful update.
Keep us updated.
Today, a scan with AVG has moved 354 files to quarantine. These files have been on my PC for years with AVG running. Windows 11, AVG free all up to date. It will not let me restore and add exception. Reports "Whoops error occurred, file cannot be restored". Will not let me restore 1 file or all.
THank you
Hello Moore,
You've reached the AVG community support forum.
We understand your concern regarding unable to restore files from quarantine.
We are really sorry to know this. We'll certainly check and help you out.
May I know how long you are facing the issue?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows safe files are quarantined?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also have you tried to restart the PC once and try to restore the files from Quarantine?
Please try to update AVG Anti-virus and check the status.
To update : Open AVG Anti-virus - Click on refresh icon beside virus definitions - Restart computer after successful update.
Keep us updated.