Hello Debbie,
We regret to hear about the inconvenience caused, we suggest you to add the file location to exceptions and restore the file from Quarantine. Please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Once you add the file path to exception, please Restore the file from Quarantine. Hope this helps.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello Debbie,
Thanks for providing the requested information. Could you please send us a screenshot of your AVG Quarantine interface? So that we can check and help you.
Please use the following instructions to open Quarantine : Open AVG Zen -> Anti-Virus Free -> Menu (At the top right corner) -> Quarantine
Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Thank you.
AVG quarantined my MS toolkit, which I need. How do I get it back?
Debbie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Well, I tried that. It restored toolkit, but as soon as I tried to open it, it quarantined it again. It will no longer let me restore toolkit. As soon as I select it for restoring, avg unchecks it. Restarted twice. I will gladlyadd it to exceptions if I can restore it.
This did not help. I don't have a general tab on my avg menu, no way to see quarantined files and so way to exclude any from quarantine. Antivirus Free Version 17.3.3011, Framework 1.182.2.64574, Setup 1.182.2.64574, Tune Up Free 16.74.2.60831
Hi Debbie,
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the AVG interface to assist you further.
Thank you!
Hi Debbie,
Thank you for providing us the screenshot, please click on the file and then click on the small drop down arrow beside the DELETE option and select restore to restore the file. Also add it to exceptions to avoid further conflict.
Thank you!
Hello Debbie,
Thanks for providing the requested information. Could you please send us a screenshot of your AVG Quarantine interface? So that we can check and help you.
Please use the following instructions to open Quarantine : Open AVG Zen -> Anti-Virus Free -> Menu (At the top right corner) -> Quarantine
Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Thank you.
Hello Debbie,
We regret to hear about the inconvenience caused, we suggest you to add the file location to exceptions and restore the file from Quarantine. Please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Once you add the file path to exception, please Restore the file from Quarantine. Hope this helps.
Please, feel free to let us know if you require any further assistance. Thank you.