Quarantined files aren't found in quarantine interface

Viruses & Threats
4

Hello Zach,

I am sorry for the inconvenience. AVG identified the threat and it is removed but the file is not moved to the quarantine. The message on the threat popup that says "Safely moved to Quarantine" is incorrect. We are aware of this issue and working on it. This will get fixed as soon as possible.

Thanks!

5

Zach,

As your query mentioned in the other post, I would request you to add that particular file in the AVG Exception list https://help.avg.com/en/avg_free/17/settings_general.html .

1

I ran my own custom built executable and AVG flagged it and "Moved to Quarantine". When I go to the Quarantine interface on AVG I don't see anything there. I also don't see anything listed in my C:\AVG folder related to Quarantine or my executable.

My goal is to unquarantine my custom executable because I know it's now a virus.

2

Hello Zach,

I am sorry for the inconvenience. AVG identified the threat and it is removed but the file is not moved to the quarantine. The message on the threat popup that says "Safely moved to Quarantine" is incorrect. We are aware of this issue and working on it. This will get fixed as soon as possible.

Thanks!

3

Zach,

As your query mentioned in the other post, I would request you to add that particular file in the AVG Exception list https://help.avg.com/en/avg_free/17/settings_general.html .