QUESTION being Scammed

Hello Richard,
We are sorry to know that. I just checked that you have recently contacted our 'sales' department regarding this issue. I can also see that our 'sales' team representative has sent you an email requiring more information in order to escalate the issue. I request you to contact our 'sales' department by just replying to that email including all the required information. Thank you.

I purchased AVG anti virus product over the phone back in Nov 2015.  I am a complete novice and have only just installed it on our P.C.  I have set up an account but it is stating no products brought.  I paid £159.37.  What did I pay for and was I SCAMMED?

Hello Richard,
We are sorry to know that. I just checked that you have recently contacted our 'sales' department regarding this issue. I can also see that our 'sales' team representative has sent you an email requiring more information in order to escalate the issue. I request you to contact our 'sales' department by just replying to that email including all the required information. Thank you.