Questionable links?

General discussion
11
I've followed those steps on two occasions now.  removed and reloaded AVG.  It was 6 hours before the UI crashed again (the longest it has gone in months).  The interval before it crashes again is back to 30 minutes to 2 hours.The problem isn't getting it to load.  the buttons in the crashed UI work to restart it after a couple clicks.  But I shouldn't have to do it every couple hours
10
Hello Scott,

The link you have provided is for "AVG Clear tool", this tool is used to remove latest version of AVG Protection completely from your computer.

You can follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error to fix this UI failed to load error.

If you face any difficulties, feel free to contact us.
1

https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
is given as a link to aid in the fix for AVG UI crashes/fail-to-loads
(and I am still looking for a fix that works!)
My question is this: what is the "steam/PSP" portion?  Why is this not simply out of AVG/support?


2
Clicked on AVG icon in tool tray ("warning not connected") red mark on icon. Opened "AVG UI failed to load" window. Always requires 2 attempts clicking "Restsrt Service"
4
free version.  Although something flashed up about a trial a couple days ago, which I ignored
thanks
7

Hello Scott,

The link you have provided is for "AVG Clear tool", this tool is used to remove latest version of AVG Protection completely from your computer.

You can follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error to fix this UI failed to load error.

If you face any difficulties, feel free to contact us.

3
I've followed those steps on two occasions now.  removed and reloaded AVG.  It was 6 hours before the UI crashed again (the longest it has gone in months).  The interval before it crashes again is back to 30 minutes to 2 hours.The problem isn't getting it to load.  the buttons in the crashed UI work to restart it after a couple clicks.  But I shouldn't have to do it every couple hours
5

Thank you for the information. Could you please provide me the screenshot http://avgclick.me/getscreenshot of the AVG window or the error message?

6

Hi Scott,

Thank you for the screenshot.

I appreciate your efforts in trying to fix the issue. I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.

8

I appreciate your efforts in this matter, Scott.
May I know whether you are using the free, trial or paid version of AVG?

9

Thank you for submitting the log files. 
I have forwarded your case to senior team for analysis.
They will send you an email after analyzing the file and it will let you know on how to proceed further. 
Keep checking your email to know about the status.
Your patience is much appreciated.