Questions About This Community

Hello Michael,

We request you to continue your conversation through your original post: https://support.avg.com/answers?id=9060N000000EbGO.
Whenever a user posts on AVG community, it will be held for review. If it is a valid AVG related concern, then it will be approved by concern team.
Once it is approved, post can be viewed publicly.
You will then get a response from the community team.
There is no specific email address to contact AVG. Hence, to reach customer care, use the links available in this article.
Thank you.

Thank you very much for your explanation and answer that there are no instructions.

I would like to ask that you elevate my concerns about there being no instructions for your Customers about how to use this Community Platform to your manager, or whomever you answer to as you do your work for Avast; and please do not ask me to use some other portal to send information to another department.

Asking me to simply use another portal would not look good to the Internet Community outside of this AVG/Avast Community where we should be able to discuss matters of urgency.  And that is the key word here — urgent.

It is simply absurd for a company of this size and ability to generate profit as it does not to invest in a simple tool like an instruction manual of some sort for its Community Members/Customers.

We are being told how the Internet is a great method for educating people; well, here is a practical request — instruct (educate) us in how to properly use this Community Platform.

Priyanga Sekar, if I do not receive further discussion with your immediate supervisor within one week I will move this discussion to another Community on the Internet, possibly Facebook, and find out what the opinion is of this situation with members of the Internet beyond this site.

I apologize to both yourself and your immediate supervisor and the executives at AVG/Avast for appearing to be exerting pressure upon the company/companies by using what appears to be a threat, but actually it is simply a communications system that is beyond this Community Platform and I will use what is available to assert the necessary pressure to see a wrong is fixed.

It is wrong for there to be no instructions for the AVG/Avast Customers in how to properly use this Community Platform.  It also does not make any sense.  In fact, it makes AVG/Avast look cheap.

We appreciate your patience, Michael.
Our senior team confirmed that, for messages posted in other threads, you need to scroll down and locate the messages. This is the only way to see the topics you have posted on other threads.
For the topics that you have created, it can easily viewed from My Questions. However, we have have taken this as feedback and shared this query to our developers.

I would like to know where the basic information is provided on how posts are handled in this Community.

For example:

Are all posts by all Customers reviewed before being shown to the other members of the Community?

Are Community Members provided any information (via their email accounts, as I assume that is all that can be used) when posts are not approved?

And I suspect I have further questions, but at present those two are foremost.

Thank you for your attention.

I have waited for approximately 20 days for some indication of what that statement about contacting the next level of support was meant to mean.  I believe in most cultures on this planet that shows plenty of patience.

So what exactly is the problem there at your company?

I am just a peon and not worthy of any further attention?

Of course, that is being a fair bit dramatic, isn't it?  And can aid you in suspecting that I am actually mentally unbalanced, and you might be right.  But I am a tad bit frustrated, so if that shows in my use of this language, you must admit that I am, at least, not using any profanity.

You know, this company has already insulted me by such a lengthy 'no further responses' type of response.  I mean, you do understand that after a certain length of time 'no response' is a response.  Of course, you know that.  It is a very basic truth taught at possibly the junior high school level.

I suppose I lied about something.  My frustration level is a bit higher than a 'tad'.

I am sorry, Avinash, but your information is incorrect. about my being returned to the same page where the 'Answer/Comment' box is located.

I researched the baviour of the code about three times before I finally logged all the necessary information to provide your Team with an accurate explanation of what is happening.

And that third image in my post above shows you the exact times and my own copying of the addresses of each page also show you exactly what is happening.

Again, I am not returned to the same page I was on when I clicked the "logged" button.

Now you might be confusing a dedicated page with a page that includes all threads dated before the target thread (or with a timestamp of the same date previous to the target thread) but it is not the same page.  Now my vocabulary escapes me for how to properly explain that first page I am on, so I used the vocabulary "dedicated" and I apologize if that is the wrong word.

I would also like to point out that I have yet to outline/document what takes place if we/I were to use the login button at the upper-right of the page.  That is even more convoluted, if you'll excuse that choice of words.  But it really is.

Michael, I am sorry for the dififculties you experience while navigating the community page. 
I appreciate your detailed explanation. Let me explain how this works. 
In general, users can post a query, it will be reviewed by us and we reply at the earliest as soon as we approved it.
In case, if the user is not logged in at the moment (even the user is logged in), the user will receive an e-mail notifying about our reply. 
You will a find a link to see the entire conversation happened in that posts, so you can easily follow up on the thread. 
Unfortunately, we don't have instructions about how the community platform works. However, all the posts that were answered will be notified to the users. 
I will take your comments as a feedback for consideration in future.

Hi Michael,

We're sorry for the delay in response.
There is an option in our AVG community page to sort out the questions that customer posted.
Please visit https://support.avg.com/answers website and login using your AVG account credentials.
Once it is done, refer below image and click on 'All Questions'.
User-added image
You can find an option to select 'My Questions'.
Click on that option and it will list out all the topics that you have posted on our community.
Thank you.

Hello Michel, 
Thank you for taking time to write us back.
We realize that you are facing difficulties in locating your post and replying to the same.  
Let us check with our next level of support to see what can be done from our end. Your patience is much appreciated.


Michael, 
We referred your initial query as original posts. My colleague has actually requested to keep the conversation in a single thread to get instant reply. 
No problem, we can continue here. Yes, if any customers post queries in our forum, it needs to be approved from our end.  So, we can filter out spam messages. 
If you require any further assistance regarding AVG products, let us know in detail. We're more than glad to help you.
 
I am sorry for the confusion, Michael.

Please share us the screenshot when you login with your email address and password in AVG Community page.

Awaiting your reply!

Yes, Michael. You're correct about how the posts gets approved here. Only the spam posts will be removed or in other words, they don't get approved.
There might be a slight delay in approving the posts, depending upon the volume of requests we handle here.
Thank you for your understanding in advance!

Thank you very much for your explanation and answer that there are no instructions.

I would like to ask that you elevate my concerns about there being no instructions for your Customers about how to use this Community Platform to your manager, or whomever you answer to as you do your work for Avast; and please do not ask me to use some other portal to send information to another department.

Asking me to simply use another portal would not look good to the Internet Community outside of this AVG/Avast Community where we should be able to discuss matters of urgency.  And that is the key word here — urgent.

It is simply absurd for a company of this size and ability to generate profit as it does not to invest in a simple tool like an instruction manual of some sort for its Community Members/Customers.

We are being told how the Internet is a great method for educating people; well, here is a practical request — instruct (educate) us in how to properly use this Community Platform.

Priyanga Sekar, if I do not receive further discussion with your immediate supervisor within one week I will move this discussion to another Community on the Internet, possibly Facebook, and find out what the opinion is of this situation with members of the Internet beyond this site.

I apologize to both yourself and your immediate supervisor and the executives at AVG/Avast for appearing to be exerting pressure upon the company/companies by using what appears to be a threat, but actually it is simply a communications system that is beyond this Community Platform and I will use what is available to assert the necessary pressure to see a wrong is fixed.

It is wrong for there to be no instructions for the AVG/Avast Customers in how to properly use this Community Platform.  It also does not make any sense.  In fact, it makes AVG/Avast look cheap.

I fully understand the problem with your response, Balasubramanian, but I can't really help you too much with that problem except to point out right here that you completely misunderstood the reason behind my post you responded to.  I assume the problem is you are still studying English.  You need to keep studying and learn from your mistakes, and you made a big mistake just above.

By the way, the URL of every thread can be found in the element, so your idea is good for some people, but for actual links whereby I can jump from an rtf/odt/pdf document to your site I use the element.

Do you know how to view the element?

There is probably another easier method to get the URL, but that works okay.

BUT let's get back to my key question --- where is the "NEXT LEVEL OF SUPPORT" that your colleague wrote about?

So that I clearly understand your answer, if I am not posting spam and I am being polite and am on topic in a given thread I should not have to worry about a post not being approved.  Is that a correct understanding of the way that works?

I have waited for approximately 20 days for some indication of what that statement about contacting the next level of support was meant to mean.  I believe in most cultures on this planet that shows plenty of patience.

So what exactly is the problem there at your company?

I am just a peon and not worthy of any further attention?

Of course, that is being a fair bit dramatic, isn't it?  And can aid you in suspecting that I am actually mentally unbalanced, and you might be right.  But I am a tad bit frustrated, so if that shows in my use of this language, you must admit that I am, at least, not using any profanity.

You know, this company has already insulted me by such a lengthy 'no further responses' type of response.  I mean, you do understand that after a certain length of time 'no response' is a response.  Of course, you know that.  It is a very basic truth taught at possibly the junior high school level.

I suppose I lied about something.  My frustration level is a bit higher than a 'tad'.
Michael, I actually tried to quote about the 'My questions' available within our community page which would help you.
However, I completely understand that your concern is entirely different and I can assure you that we can take this as a feedback and work on it. 
It will take time for our senior team (Next level of support) to answer some of the queries. 
I have added a note and asked them to provide a suggestion on this matter.
I expect your extended patience on this matter.
Thank you. 

And I have been very careless in the last two posts with incorrect spelling.

That last sentence above should read:
. . . . . . . <=> <=> Correction <=> <=>
. . . . . . . No different from helping people in the brick-and-mortar world.

We appreciate your patience, Michael.
Our senior team confirmed that, for messages posted in other threads, you need to scroll down and locate the messages. This is the only way to see the topics you have posted on other threads.
For the topics that you have created, it can easily viewed from My Questions. However, we have have taken this as feedback and shared this query to our developers.

Balasubramanian, what you label as my "original post" does not relate to my questions in this thread, and so I do not understand that request.

And I am not asking for an email address for contacting any one individual at AVG.  I am asking where we can learn about how this Community platform works.

Now, you have answered one question and I thank you for that.  Would you please be so kind as to answer the next question.