Hello David.
We'll certainly look into this.
Is the printer connected to the PC installed with AVG?
We'd request you to repair AVG and verify the issue.
Reinstall does not resolve issue. Even if the printer is not installed on the pc, running the scan results in a print job with the noted error. It is as though the local scan generates some network traffic that causes the printer to print an error page.
ERROR: undefined
OFFENDING COMMAND: z
STACK:
Any ideas?
Thanks
Appreciate your efforts, David.
If repairing AVG did not fix the issue, please reinstall AVG free and verify the issue.
The printer is hardwired to the lan with a static IP.
The issue happens on every pc connected to the network.
Even brand new builds with a clean install of AVG, the issue persists.
Hello David.
We'll certainly look into this.
Is the printer connected to the PC installed with AVG?
We'd request you to repair AVG and verify the issue.
Hello David,
We're glad to look into this & help you. We need to check which AVG component blocking the printer access.
Please follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to identify the AVG component that is causing the issue & let us know.