Hello, Richard.
Emails are only one of the ways ransom ware infections gets into your PC. AVG will detect and remove all known variants of ransom ware infections. If the files are already encrypted, I apologize but we can not decrypt them apart from restoring them from a backup if you had one. You could have a look at this article http://www.avg.com/ww-en/ransomware-decryption-tools for some decryption tools from AVG. However, we could not guarantee that these can decrypt your files.
has any one seen these variants of ransomware with a file file extension of painfinder which shows a splash screen offering free decrypton of 5 files to show they will decrypt you if you pay the ransom or and extension of Rapid. I do not think these are coming via email attachments. I use both avg internet security and malwarebytes. Any information would be apprectiated.
Hello, Richard.
Emails are only one of the ways ransom ware infections gets into your PC. AVG will detect and remove all known variants of ransom ware infections. If the files are already encrypted, I apologize but we can not decrypt them apart from restoring them from a backup if you had one. You could have a look at this article http://www.avg.com/ww-en/ransomware-decryption-tools for some decryption tools from AVG. However, we could not guarantee that these can decrypt your files.