Hi Ed,
We're glad to check & help you with this.
Please share us the screenshot of the threat message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!
I got an alert that hphwdiag.exe is trying to change or delete the file smartcmd.csv in protected folder.
asks do I want to block or allow the app.
is this a real alert? What do I do from here?
Hello.
Thank you for the assist. I was able to trace the files by hand, made copies and stored them separately from their original directory. I then allowed the system to make the changes it was asking for.
Thank You
Ed
What you see is what shows on the screen. There is nowhere to click. Entire picture has no clickable points. I've directory searched for the files listed in the picture and came up empty (not found)
Hi Ed,
We're glad to check & help you with this.
Please share us the screenshot of the threat message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!