This isn't the experience we want you to have, Mike.
We need to check this with the next level of support. To do so, please share us the screenshot of the AVG version & clarify the MAC version.
Greatings,
See attached. When I try to type my password it just blips at me, making noise like I'm doing something wrong. I click on the field to make it focused. it does not work.
I have not had time to remove and reinstall.
What is strange though is while it won't let me type even when clicking in the field, It will let me right click and paste. After that I can select all and type the password. Boom! it works .
I'll try removing later. Thanks
Greetings,
We're glad to look into this & help you.
Usually, MAC requires admin privileges to perform certain actions. It seems that the prompt requires your MAC login credentials…
To ensure this, share us the screenshot of the notification that you receive for better clarity.
When I try to add folder to the ransomware protection, I get prompted for my password. However, It will not let me type my password. It just display the Mac authorization prompt then make noise when I type like I'm typing wrong or in wrong place. I try to place in field for password, it is highlighted, but won't type anything.
Mike, we have replied to your other post.
Please keep the conversation under a single post for quick resolution.
Greetings,
We're glad to look into this & help you.
Usually, MAC requires admin privileges to perform certain actions. It seems that the prompt requires your MAC login credentials…
To ensure this, share us the screenshot of the notification that you receive for better clarity.
Thank you for updating the status, Mike.
Glad to know that you were able to verify your Mac credentials & add your desired folders under AVG Ransomware Protection.
You can reinstall the AVG Internet Security at your convenient time & get back to us. We're available 24/7.
We'd be happy to help you. Have a great day. Stay safe!
how do reactivate my paid subscription or will it just know somehow?
I have not had time to remove and reinstall.
What is strange though is while it won't let me type even when clicking in the field, It will let me right click and paste. After that I can select all and type the password. Boom! it works .
I'll try removing later. Thanks