Re-activation of avg tune up

I have paid for the avg tune up pro in avg zen to be re-activated.  After having it download on my computer I try to see if it has activated and it tells me it has expired and I need to purchase a new one.  I do not think I should need to purchase it twice.  For a week now I have been requesting  assistance with activation with the same results of expired need to re-purchase.  I means what's up???

Hello Neil, I apologize for the inconvenience caused to you. Have you uninstalled the other AVG PC tune up  or Tune Up Utility programs installed in your computer before installing AVG Zen?

Hello Neil, I apologize for the inconvenience caused to you. Have you uninstalled the other AVG PC tune up  or Tune Up Utility programs installed in your computer before installing AVG Zen?