Hello Chu,
I will assist you further with the refund.
Please note that the automatic renewal can be disabled safely up to 16 days prior to the current expiration date. If the cancellation attempt takes place 15 days or less prior to the renewal date, it might at times happen that the renewal amount will still be charged and the license will be renewed.
I have processed refund for the automatic renewal of AVG AVG Internet Security from our and sent an email confirming the same.
If you face any queries, feel free to contact us.
Hi
I have received your email dated on 21 Nov 2018 and the subscription order has been cancelled ( billing order #54515573700), but when I received my credit card statement I have found that you have charged the subscription fee to my credit card on that day (transaction code number: 806122 on my credit card) .
Please refund the subscription fee to my credit as soon as possible.
I have received your email dated on 21 Nov 2018 and the subscription order has been cancelled ( billing order #54515573700), but when I received my credit card statement I have found that you have charged the subscription fee to my credit card on that day (transaction code number: 806122 on my credit card) .
Please refund the subscription fee to my credit as soon as possible.
Hello Chu,
I will assist you further with the refund.
Please note that the automatic renewal can be disabled safely up to 16 days prior to the current expiration date. If the cancellation attempt takes place 15 days or less prior to the renewal date, it might at times happen that the renewal amount will still be charged and the license will be renewed.
I have processed refund for the automatic renewal of AVG AVG Internet Security from our and sent an email confirming the same.
If you face any queries, feel free to contact us.
I will assist you further with the refund.
Please note that the automatic renewal can be disabled safely up to 16 days prior to the current expiration date. If the cancellation attempt takes place 15 days or less prior to the renewal date, it might at times happen that the renewal amount will still be charged and the license will be renewed.
I have processed refund for the automatic renewal of AVG AVG Internet Security from our and sent an email confirming the same.
If you face any queries, feel free to contact us.