Hello Rosalind,
I am sorry to know that.
If you have the expired trial version then when you try to open the interface of the program, you will get the screen saying as trial expired. Please check whether an option mentioned as "Enter license number if already purchased".
If you find it please click on it and enter the license that you have purchased to activate the paid version.
If you couldn't find it then please go ahead in uninstalling as mentioned in this article: http://avgread.me/1DEtNP0
To install the latest AVG Internet Security 2017 for which you have paid, please use this link: http://files-download.avg.com/inst/mp/Internet_Security_1824.exe and run the downloaded file.
Click on "continue" and you will get screen to enter my account credentials, on the same window at the bottom you will have option as "Enter license number", please click on it and enter the license number to proceed with the installation.
Feel free to contact us if there is any issues.
Recently installed new computer but was unable to install AVG program. Until now the free trial edition has been working but now expired. I have the original Licence No which is not due to expire until May, 2018. How can I re-install the original licence as there seems to be no provision to do that.
Hello Rosalind,
I am sorry to know that.
If you have the expired trial version then when you try to open the interface of the program, you will get the screen saying as trial expired. Please check whether an option mentioned as "Enter license number if already purchased".
If you find it please click on it and enter the license that you have purchased to activate the paid version.
If you couldn't find it then please go ahead in uninstalling as mentioned in this article: http://avgread.me/1DEtNP0
To install the latest AVG Internet Security 2017 for which you have paid, please use this link: http://files-download.avg.com/inst/mp/Internet_Security_1824.exe and run the downloaded file.
Click on "continue" and you will get screen to enter my account credentials, on the same window at the bottom you will have option as "Enter license number", please click on it and enter the license number to proceed with the installation.
Feel free to contact us if there is any issues.