Re-establish connection with Guru

Looking to re-connect with Guru to re-establish my subscription 701-1568274.  Told you had to re-install AVG program - subsequently removed the previous program so needing to re-install as subscription paid for.  Was told to close down and re-connect, which is what I am trying to do

Hello Sandra,
We have sent you the email instructions to get reconnected to the remote support. Please feel free to contact us for further assistance.

Hello Sandra,
We have sent you the email instructions to get reconnected to the remote support. Please feel free to contact us for further assistance.