Juliette,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Juliette,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Hello Juliette,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your program 'AVG Protection'(http://avgclick.me/1JpamCM). Please follow these instructions and let us know the status. Thank you.
I had to uninstall and reinstall AVG on one device, a small laptop, because it was infected by a Trojan before the AVG install. When I came to reinstall AVG I had to send another link because it wouldn't recognise the first one and then it said I only had a 29 day trial.
How do I tell it that I am entitled to it free and to turn off the trail option?
Thanks
Hello Juliette,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your program 'AVG Protection'(http://avgclick.me/1JpamCM). Please follow these instructions and let us know the status. Thank you.